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Innovation and Service Excellence

December 18,2024      51cm.com

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Content Validity:Welcome to Weichai's 2025 Global Partners Conference, a gathering dedicated to innovation and service excellence. Here, we not only showcase our outstanding achievements in service and aftermarket business for 2024 but also lay the groundwork for key initiatives in 2025. With 'customer satisfaction' at our core, Weichai has optimized service processes and improved customer satisfaction, achieving a comprehensive upgrade of our service business. In 2025, we will focus on 'customer enjoyment and channel prosperity,' leveraging digital intelligence to provide higher quality services and enhance customer experiences. Meanwhile, our aftermarket business has achieved remarkable results despite challenges, exploring new e-commerce direct sales models to create a one-stop consumption platform. Weichai also launched two new service apps—'Weichai Together' and 'Weichai Service'—to offer customers comprehensive, convenient, and efficient services,助力 Weichai's service transformation from reactive to proactive, and to win together with our partners in 2025.
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