Weichai's Service Innovation 2025
December 18,2024 51cm.com
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Content Validity:On December 4, 2024, Weichai held its Global Partners Conference in Weifang, Shandong, where they reviewed the achievements of the past year and unveiled ambitious plans for 2025. At the conference, Weichai launched two new service apps, 'Weichai Together' and 'Weichai Service,' designed to enhance service efficiency and quality. These apps cater to end customers and channel partners, offering a suite of services including sales, after-sales, and interactive entertainment, with features like self-service fault reporting and proactive vehicle maintenance, shifting service from reactive to proactive. Weichai is committed to improving customer satisfaction and setting new benchmarks for excellent service through channel enhancement strategies and service transformations. In 2024, Weichai's aftermarket business thrived despite challenges, achieving record revenues through e-commerce direct sales and a combination of high-value products. In 2025, Weichai will continue to focus on customer enjoyment and channel prosperity, providing higher quality services and elevating customer experiences, aiming for mutual success with partners.